Provided customer service, server support, and troubleshooting solutions for customers over the phone and via email, receiving over 90% satisfaction ratings from clients consistently.Created and implemented a risk assessment procedure to evaluate and improve data security by 27%.Served as the point of contact for the clinic staff to report any technical issues.Advised with the selection and purchase of SaaS telemedicine solutions as well as conducted training for 50+ staff members to support their remote work during the COVID-19 pandemic.Detected the root causes and fixed all network issues within 2 hours.Coordinated hardware and software installation as well as maintenance services whenever required within a specified timeframe.Stellar Ophthalmology Clinic, Philadelphia, PA At Stellar Ophthalmology Clinic, decreased the security risk by 27% by creating a custom risk management plan for a medical facility in 2021. Eager to ensure the safety of internal IT networks and data systems at PhillyEdu. (218) IT professional and certified IBM Cybersecurity Analyst with 7+ years of experience. Haven't found what you're looking for? Check all our Resume Examples for Over 280 Jobs. Looking for resumes for specific IT resume samples? See these guides: Now, I can introduce any changes within minutes. My previous resume was really weak and I used to spend hours adjusting it in Word. What users say about ResumeLab: I had an interview yesterday and the first thing they said on the phone was: “Wow! I love your resume.” Try our resume builder with 20+ resume templates and create your resume now.
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